Resume

Katrina Roberts

Port Hueneme California

805 488 5941

805 616 7329

To secure an employment position as a Graphic Designer with a successful company. In which I may utilize my knowledge and skills to contribute to the success of the company and at the same time to expand my skills and talents as well.

       Summary of Qualifications

• Experience in design for print publication and web sites.
• Basic understanding of HTML.
• Proficient in most commonly used computer design applications.
• Educated in design and general fine arts.
• Able to communicate with clients and meet tight deadlines.
• Experience in data entry.

Professional Accomplishments

Produced letterhead and business card packages for several clients, as well as corporate identity packages. Also many other designs such as CD Covers, T-shirt design, brochures, postcards and more.

Relevant work experience

(concurrent with education)

Freelance Computer Graphic Designer 2002 until Present- My list of clients range from daycare centers, record companies, photography studios, construction companies, car wash businesses and even more.

Education 1998- present.

• Computer Graphics Certificate received in December 2001. Antelope Valley College. With a 3.94 GPA.
• Antelope Valley College, Lancaster California Associates Degree in Computer Graphics received in 2006.
• Honor Roll student in Dean's List 2001.
• Have exhibited chosen Art pieces in Student Art Shows in 2000 and 2001.

Coursework:

Software Knowledge:

2005 to 2006-Princess Cruises-Sales Representative

• Assisted cruise passengers as well as travel agents with questions, concerns and issues regarding cruise ship reservations regarding passenger's state rooms and where they were located, pier locations, luggage handling, weather and many other questions from callers.
• Responsibilities includee but were not limited to: changing bookings, adding passenger immigratioin information, cross referencing bookins, taking payments as well as extending payment options, canceling and booking cruises.
• Assisted passengers with arranging transfers pick ups, hotel plus transfer packages, hotel plus tour packages, shore excursions and other itineraries as well.
• Very familiar with Polar program and also very fluent with cruise ship and nautical terminology as well as with ship layouts.
• Handled between thirty and seventy-five calls per eight hour shift.

  2003 to 2005- Starwood Hotels and Resorts- Premiere Sales Associate
  

• Provided specific information on rooms availability, rates, upgrades, packages, amenities and other information requested by callers as needed while using approved call handling guidelines.
• Using strong customer service and sales skills book room reservations and keep revenue coming in for company by upgrading rooms and cross- selling.
• Showing high levels of administrative organization and software skills, determine the need to request room space from properties when not available. Process out bound calls and correspondence including MS Word documents and letters to be mailed or faxed. Using various software programs including fax machines, telephone, copy-machines and e-mail. Proficient in word processing and familiar with windows environment.
• Promoted to Premier Sales Department the most profitable and sought after department in Starwood after only working there a short 6 months.

• Assisted instructors in Computer Graphic classes in grading students paperwork as well as assisted in preparing lesson plans.
• Work closely with new students assisting them in using various computer graphic programs such as Photoshop, Illustrator, Indesign, PageMaker and Dreamweaver. I am able to work patiently with large volumes of people of all ages, while patiently assiting them one on one in using Computer Graphic and Web Design applications.
• Very familiar with industry standard equipment and software in the area of Computer Graphics. Reformatted Macintosh Computers on a daily basis as well as installed new software as it came in.

• Customer service cashier, prepared specialty espresso drinks, also assisted in preparing caterings.
• Excellent reputation with regular customers as a competent knowledgeable and helpful proffesional.Prepared catering orders in minimum time, consistently completing in record time.
• Increased customer satisfaction after taking over catering department.